TERMS AND CONDITIONS
Last updated: 27/03/2017
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- Use of protanuk.co.uk
The protanuk.co.uk site is provided to you free of charge for your personal use subject to these Terms and Conditions. By using the protanuk.co.uk site you agree to be bound by these Terms and Conditions. THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.
We may update these Terms and Conditions from time to time and any changes will be notified to you via the e-mail address provided by you on account registration or via a suitable announcement on the protanuk.co.uk. The changes will apply to the use of the protanuk.co.uk site after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the protanuk.co.uk site. If you continue to use the protanuk.co.uk after the date on which the change comes into effect, your use of the protanuk.co.uk site indicates your agreement to be bound by the new Terms and Conditions.
- Account Registration
To register with protanuk.co.uk you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.
- Password and security
When you register to use the protanuk.co.uk site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us immediately. If protanuk.co.uk has reason to believe that there is likely to be a breach of security or misuse of the protanuk.co.uk site, we may require you to change your password or we may suspend your account in accordance with paragraph 16 below. Please ensure that your account registration details are correctly provided and complete. Inform us immediately of any changes required to the registered information by accessing your account to update the information you provided us. Protanuk.co.uk reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
- The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be processed. Once payment has been received by us we will confirm that we are sure that the goods ordered are available in stock by sending an email to you at the email address you provided upon account registration. We will then despatch the goods to the address provided upon your account registration. In the unlikely event that the goods ordered are not available, we shall email you at the email address you provided upon account registration and arrange for your payment to be re-credited to your account within 7 days.
7.1 The price payable for goods that you order are as set out in our website.
7.2 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges and restricted delivery areas are fully detailed in our delivery policy.
- Right for you to cancel your contract
8.1 You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
8.2 Please read our returns policy.*
8.3 If you have received the goods before you cancel your contract then you must arrange for a return delivery to protanuk.co.uk (Recorded Delivery or Special delivery is recommended so that a signature is obtained).
8.4 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned to protanuk.co.uk in the condition they were delivered to you. We shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
- Cancellation by us
9.1 We reserve the right to cancel the contract between us if:
9.1.1 we have insufficient stock to deliver the goods you have ordered;
9.1.2 we do not deliver to your area; or
9.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
9.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
- Delivery of goods to you
Please read our Customer Service.
11.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.
11.2 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be, at your option:
11.2.1 to make good any shortage or non-delivery;
11.2.2 to replace or repair any goods that are damaged or defective; or
11.2.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.
11.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 11.2.3 above.
11.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable Northern Irish law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at protanuk.co.uk, Unit 14b Edenderry Ind Est. Crumlin Road. Belfast. BT14 7EE and all notices from us to you will be displayed on our website from to time.
- Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
You may not use the whitetobrown.com site for any of the following purposes: disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material; transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice; gaining unauthorised access to other computer systems; interfering with any other person’s use or enjoyment of the protanuk.co.uk site; breaching any laws concerning the use of public telecommunications networks; interfering or disrupting networks or web sites connected to the protanuk.co.uk site; making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner; protanuk.co.uk reserves the right to refuse to post material on the protanuk.co.uk site or to remove material already posted on the protanuk.co.uk site. You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with: any claim by any third party that the use of the protanuk.co.uk site by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice; any claim by any third party that the use of the protanuk.co.uk site by you infringes that third party’s copyright or other intellectual property rights of whatever nature; and any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the protanuk.co.uk site by you.
- Availability of the protanuk.co.uk site
Although protanuk.co.uk aims to offer you the best service possible, protanuk.co.uk makes no promise that the services at the protanuk.co.uk site will meet your requirements. protanuk.co.uk cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to email at webmaster@ protanuk.co.uk and we will attempt to correct the fault as soon as we reasonably can. Your access to the protanuk.co.uk site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. protanuk.co.uk will attempt to restore the service as soon as it reasonably can.
- protanuk.co.uk right to suspend or cancel your registration
You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using the protanuk.co.uk site. The suspension or cancellation of your registration and your right to use the protanuk.co.uk site shall not affect either party’s rights or liabilities. Paragraphs 13 and 16 of these Terms and Conditions shall survive cancellation.
- protanuk.co.uk‘s liability
The protanuk.co.uk site is provided by protanuk.co.uk without any warranties or guarantees. You must bear the risks associated with the use of the Internet. The protanuk.co.uk site provides content from other Internet sites or resources and while protanuk.co.uk tries to ensure that material included on the protanuk.co.uk site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. protanuk.co.uk will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the protanuk.co.uk site. If protanuk.co.uk is informed of any inaccuracies in the material on the site we will attempt to correct the inaccuracies as soon as we reasonably can. In particular, we disclaim all liabilities in connection with the following: incompatibility of the protanuk.co.uk Site with any of your equipment, software or telecommunications links technical problems including errors or interruptions of the protanuk.co.uk site unsuitability, unreliability or inaccuracy of the protanuk.co.uk site inadequacy of the protanuk.co.uk site to meet your requirements) To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the protanuk.co.uk site. Nothing in these Terms and Conditions shall exclude protanuk.co.uk liability for personal injury or death caused by its negligence.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
- Third party rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
- Intellectual Property
The content of the protanuk.co.uk Site is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of the protanuk.co.uk site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the protanuk.co.uk site without written permission from protanuk.co.uk. No licence is granted to you in these Terms and Conditions to use any trade mark of protanuk.co.uk or its affiliated companies including, without limitation, the trademark protanuk.co.uk
- Governing law
The contract between us shall be governed by and interpreted in accordance with Northern Irish law and Northern Ireland courts shall have jurisdiction to resolve any disputes between us.
- Entire agreement
You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. If you breach these Terms and Conditions and protanuk.co.uk ignores this, protanuk.co.uk will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions. Protanuk.co.uk shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control. A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act. The protanuk.co.uk site is owned and operated by Performance Sports Brands who can be contacted at info@ protanuk.co.uk.